Zoran Mitrovic Consulting Privacy Policy

Last Updated: 31/08/2024

At Zoran Mitrović Consulting, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Acceptance of Terms

By using our website, submitting information through our contact form, or engaging in any online consulting services provided by Zoran Mitrović Consulting, you accept the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.

2. Information We Collect

2.1. Personal Information We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form.
• Engage in online consulting sessions.
• Subscribe to our newsletter.
• Participate in surveys or feedback forms.

The types of personal information we may collect include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Any additional information you choose to provide in your communication with us.

2.2. Non-Personal Information We may also collect non-personal information that does not directly identify you, such as:

• IP address
• Browser type and version
• Operating system
• Referral source
• Pages visited on our website
• Date and time of your visit

3. How We Use Your Information

The information we collect is used for the following purposes:

• To Provide Consulting Services: We use your personal information to deliver our consulting services, respond to inquiries, and communicate with you regarding your projects.
• To Improve Our Services: Non-personal information helps us analyze trends, manage the website, track user movements, and gather demographic information to better understand our audience.
• For Marketing Communications: With your consent, we may use your email address to send you newsletters, updates, and marketing materials related to our services. You can opt-out of these communications at any time.
• To Comply with Legal Obligations: We may use your personal information to comply with legal obligations, resolve disputes, and enforce our agreements.

4. Cookies

4.1. What Are Cookies? Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work, improve user experience, and provide information to website owners.

4.2. How We Use Cookies We use cookies to:

• Understand how you interact with our website.
• Personalize your experience by remembering your preferences.
• Provide analytics on website usage to help us improve our services.

4.3. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference) and provide enhanced, personalized features.

4.4. Managing Cookies You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

5. GDPR Compliance

5.1. Your Rights Under GDPR If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR, including:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer your personal data to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data under certain conditions.

5.2. Exercising Your Rights To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within 30 days. Please note that we may require you to verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, we cannot guarantee its absolute security, and any transmission of data is at your own risk.

7. Third-Party Services

We may use third-party services to assist us in operating our business and the website. These third parties may have access to your personal data, but only to perform tasks on our behalf, and they are obligated not to disclose or use it for any other purpose.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us here.